Privacy Policy

Last Updated: May 31, 2020

Science of Skincare, LLC (dba iS CLINICAL or INNOVATIVE SKINCARE) (“the Company” or “we” or “us”) has created this privacy policy (this “Privacy Policy”) in order to demonstrate our commitment to the privacy of its users and visitors of the Company’s websites located at isclinical.com, shop.isclinical.com, concierge.isclinical.com and affiliate.isclinical.com (the “Websites” or “Sites”) and the iS CLINICAL pages on Facebook, Twitter, Instagram, Pinterest, Linkedin or any other social media sites or video communication platforms related to the Websites (together, collectively the “Service”). Privacy on the Service is of great importance to us. Because we gather important information from our users and visitors (collectively “Users” or “you” or “your”), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Service, you acknowledge and agree to this Privacy Policy and also agree to the Terms and Conditions of the Service located at: isclinical.com/terms and conditions, shop.isclinical.com/terms and conditions, concierge.isclinical.com/terms and conditions and affiliate.isclinical.com/terms and conditions.

  • Information We Collect
  • How We Use the Information We Collect
  • Disclosure of User Information to Third Parties
  • Access to Your Personal Information
  • Data Retention
  • Children
  • Third Party Websites
  • Technology Utilized on the Service and Do Not Track Signals
  • Security
  • Safe Shopping Policy
  • Your California Privacy Rights
    • California Consumer Privacy Act
    • Right to Personal Information
    • Right to Request Deletion of Personal Information
    • Exercising your CCPA Rights
    • Right to Opt-out of Sale of Personal Information
    • Non-Discrimination
  • International Privacy Laws
  • Additional Information
  • Updates to our Privacy Policy
  • Customer Care

INFORMATION WE COLLECT

We only collect personally identifiable information about you via our Service when you provide it in connection with a request for a product, service, or information. You may browse our Website without providing any personal information; however, if, for example, you decide to place an order, we will ask you for your name, delivery and billing address, phone number(s), email address, credit card number and its expiration date. If you choose to complete a user registration form, survey or promotional form, we may ask you for information such as your contact information (e.g., name, e-mail address and mailing address), age group or birth date. Occasionally, we may also ask you for other information such as gender, age, income level, personal preferences and information about your prior experiences with the Company's products. When you submit your personally identifiable information on one of the websites, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

We may require Users who use the Service to give us contact information, which may include, but is not limited to, the User’s name, mailing address, phone number, email address, cookies, IP logs, and other information (collectively “Personal Information”).

We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular, your IP address, browser, city, time zone, referring URL, and operating system. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics, developing marketing plans, customizing content, and improving the website. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.

HOW WE USE THE INFORMATION WE COLLECT

The Company may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our website(s). The Company may also use your personally identifiable information to send you information about products, services and special offers. However, we want to communicate with you via email correspondence only if you want to hear from us. If for any reason you would no longer like to receive email messages from the Company, you can email us at info@isclinical.com to remove yourself. Please allow up to 10 days for us to process your request.

The Company may make your name, email address, mailing address, and/or telephone number available to carefully selected vendors, business partners and other organizations whose products or services we think may interest you. Many of our users find this a valuable and time-saving service. However, if you do not want us to share your personal information with third party organizations, you can email us at info@isclinical.com to remove yourself. Please allow up to 10 days for us to process your request.

Please note, if you opt not to receive marketing emails from the Company, you may still receive "Transactional" email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us at info@isclinical.com .

We may contract with companies or individuals to provide certain services including email and hosting services, credit card processing, shipping, data management, surveys and marketing, promotional services, etc. We call them our Service Providers. We may share personally identifiable information with Service Providers solely as appropriate for them to perform their functions, but they may not use such information for any other purpose.

We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order.

DISCLOSURE OF USER INFORMATION TO THIRD PARTIES

In addition to the use of information described above, the Company reserves the right to disclose information provided by Users (including Personal Information) as follows:

Disclosure By Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend the Company’s, or a third party’s, rights or property; or (3) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.

Disclosure to Third Party Service Providers. We may share your information with third party service providers to perform functions on our behalf. Examples include but are not limited to fulfilling orders, processing payments, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service. The Company may also partner with third party service providers for fraud prevention and/or identity verification. Your information will be treated as private and confidential by such third-party service providers and not used for any other purpose than we authorize.

Data/Information Transfer as a Result of Sale of Business. In the event that the Company is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, the Company reserves the right to sell or transfer User information (including Personal Information) as part of any such transaction. To the maximum extent allowable by law, the Privacy Policy will apply to the User information as transferred to the successor entity. However, User information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.

ACCESS TO YOUR PERSONAL INFORMATION

We give you account settings and tools to access and control your personal data regardless of where you live. You may access your personal information by signing into your account. From there you can correct or modify your information..

Certain information will actively persist on the Service even if you close your account, including messages you posted on our Service. In addition, personal information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, legal compliance reasons, to the extent permitted by law. In addition, we typically do not remove information you posted publicly through or on our Service.

DATA RETENTION

We keep your information, such as your name, email address and phone number for as long as you keep your account in existence. In some instances, we will delete the information you provide to us after it is no longer needed. We also keep information about you and your use of the Service for long as it is necessary for our legitimate business interests, for legal reasons, and to prevent harm to you, any third party, or us.

CHILDREN

The Service is not intended for persons under 13 years of age, or any higher minimum age in the jurisdiction where that person resides (“Child” or “Children”) and is not intentionally developed for or directed to Children. We do not knowingly solicit or collect any information from Children, nor do we knowingly market our products or services to Children. If we learn that we have collected information of a Child, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that Child’s account.

THIRD PARTY WEBSITES

The Service may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites, and the inclusion of the linked third-party websites on the Service does not imply our endorsement of the third-party website and/or content and materials found at the linked website, except as specifically stated otherwise by the Company. You will need to check the policy statement of these other websites to understand their policies. When you access a linked site, you may be disclosing private information. It is your responsibility to keep such information private and confidential.

TECHNOLOGY UTILIZED ON THE SERVICE AND DO NOT TRACK SIGNALS

We employ several commonly used technologies on this website: cookies, clear gifs, networking traffic monitoring and active scripting. We use these to monitor the performance of the Website, measure its effectiveness, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you disable cookies, you may be unable to order or use other features of our website. If you experience any problems, please email us at info@isclinical.com.

"Clear gifs" (also known as "web beacons") are tiny graphics with a unique identifier, similar in function to cookies, and are used to help us better optimize our advertising.

"Network traffic monitoring" is programming that monitors and analyzes network traffic and can be used to capture data being transmitted on a network, including plain-text data and computer IP addresses.

"Active scripting" is programming code that is designed to collect information about your interactions with the website, such as which links you click on. The code is temporarily downloaded onto your computer or mobile device from our server or a third-party service provider, is active only while you are connected to the website and is deactivated or deleted thereafter.

We may combine automatically collected website usage information with your Personal Information. In those cases, we will apply this Privacy Policy to the combined information.

Do Not Track Signals from Web Browsers – The Website is not presently configured to support Do Not Track (“DNT”) signals from web browsers and mobile devices.

SECURITY

We take the security of your Personal Information seriously. We appreciate your patronage, and we will employ reasonable measures designed to protect your information from unauthorized access and unsolicited contact from third party groups. To that end, all sensitive personal information is transmitted through secure networks supported by SSL encryption. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information. Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure.

You are responsible for safeguarding and preventing unauthorized access to user information and the password You use to access our Service. You agree not to disclose your user information and/or password to any third party. You are responsible for any activity using your account, whether or not You authorize that activity. Please immediately notify the Company of any unauthorized use of your account.

SAFE SHOPPING POLICY

Our policy is that you pay nothing if unauthorized charges are made to your card as a result of shopping on one of our websites. It is determined that under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

YOUR CALIFORNIA PRIVACY RIGHTS

California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
Science of Skincare, LLC
DBA iS CLINICAL or INNOVATIVE SKINCARE
3333 N. San Fernando Blvd.
Burbank, CA 91504

California Consumer Privacy Act

The California Consumer Privacy Act (the “CCPA” or “Act”) provides California residents with specific rights regarding their personal information. It should be noted that personal information under the Act does not include publicly available information from governmental records and de-identified or aggregated consumer information. This section describes your rights under the Act and explains how to exercise those rights.

Right to Personal Information.

As required by the Act, we will provide you the following information upon a verifiable consumer request: (1) categories of Personally Identifiable Information that we collect; (2) categories of sources from which the Personally Identifiable Information is collected; (3) the purpose of collecting such Personally Identifiable Information; (4) the categories of third parties with whom we share Personally Identifiable Information; and (5) specific pieces of Personally Identifiable Information collected. If we sold or disclosed your Personally Identifiable Information for a business purpose in the preceding 12 months, we will provide (a) a list of the categories of personal information that was sold, and (b) a list of the categories of personal information that was disclosed for a business purpose.

Right to Request Deletion of Personal Information.

According to the Act, you may request that your Personally Identifiable Information be deleted. We will comply with this request once we are able to confirm that we received a verified consumer request. Please be advised that we may deny your request to delete your Personally Identifiable Information if we need to maintain your Personally Identifiable Information in order to (1) complete a transaction, provide service or goods, or perform a contract for which the Personally Identifiable Information is collected; (2) detect any security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for these activities; (3) debug products and to identify and repair errors that impair functionality of the Service or Website; (4) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law; (5) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.); (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; (7) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (8) comply with a legal obligation; or (9) otherwise use your Personally Identifiable Information, for internal use only, that is compatible with the context in you provide the Personally Identifiable Information.

Exercising your CCPA Rights.

To request (a) information about your Personally Identifiable Information collected or (b) deletion of your Personally Identifiable Information, please call 888-807-4447, or send a request by email to info@isclinical.com or standard mail to the address found above.

We can only respond to verifiable consumer requests. A verifiable consumer request means a request that is made by consumer, by a consumer on behalf of a consumer’s minor child, or a person registered with the California Secretary of State that is authorized to act on your behalf. Your verifiable consumer request must include (1) sufficient information that allows us to verify your identity or provides sufficient authority to make the request; and (2) describes you request with enough detail to evaluate and respond to your request. We will not respond to any requests if we cannot verify your identity or authority to make the request and confirm that the personal information belongs to you. You are not required to create an account in order to make a verifiable consumer request. We are not required to comply with more than two verifiable requests from the same consumer in a 12-month period of time.

Please allow 45 days to complete your request. We will inform you if more time is required to complete, but it should take no longer than 90 days. If you have an account, we may provide our response to your account. If you do not have an account, we will provide our response according to your requested format, namely, electronically or by mail. Please note that there is no charge for making a request, but we reserve the right to charge a fee if the request is deemed excessive, repetitive, or manifestly unfounded. We will notify you of any fee and reasons for such fee before completing your request.

Right to Opt-out of the Sale of Personal Information.

According to the Act, you have the right to opt-out of the sale of your Personally Identifiable Information. Should you wish to opt-out of such sale, please email us at info@isclinical.com.

Non-Discrimination.

We will discriminate against you because you exercised your rights under the CCPA including: (1) denying goods or services; (2) charging different prices or rates for goods or services through discounts, benefits, or imposing penalties; (3) providing different level of quality of goods or services; or (4) suggesting that you will receive a different price, rate, quality, or level of goods or services.

INTERNATIONAL PRIVACY LAWS

If you are visiting the Company from outside of the United States, please be aware that you are sending information (including personal data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not have data protection laws as comprehensive or protective as those in the country of your residence, however, our collection, use, and storage of your personal data will at all times remain governed by this Privacy Policy.

ADDITIONAL INFORMATION

This Privacy Policy is part of the Terms and any use of the Service is governed by those Terms. Questions regarding this Privacy Policy or the practices of the Service should be directed to the Company by emailing such questions to info@isclinical.com.

UPDATES TO YOUR PRIVACY POLICY

If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred.

CUSTOMER CARE

To contact Customer Care, please call 1-888-807-4447 or email us at info@isclinical.com.